Zappos.com is an American online retailer specializing in shoes, clothing, handbags, accessories, and more. Founded in 1999 by Nick Swinmurn, the company initially launched under the domain name Shoesite.com. Over the years, Zappos has expanded its product offerings and has become known for its exceptional customer service and 365-day return policy. In 2009, Zappos was acquired by Amazon, further solidifying its presence in the online retail market. The company is headquartered in Las Vegas, Nevada.