If a smokecignals.com coupon code isn't working, there are several steps that can be taken. First, check the fine print for any exclusions or restrictions. The code may exclude certain brands, products, or product categories. It could also have an expiration date or usage limits. If the code is item-specific, ensure the cart qualifies for the discount.
If the fine print checks out, try switching to a different web browser or device. Sometimes, online promo codes may not work in certain browsers. Also, try disabling all browser extensions temporarily, as they can interfere with promo codes.
Clearing the cookies, cache, and site data in the browser can also help. If all else fails, reaching out to customer service for help can be beneficial. If the code still doesn't work, it might be best to search for a new working promo code.
Remember, these are general steps and may not apply directly to smokecignals.com. For specific instructions, it's best to refer to the help section of the smokecignals.com website.