JanSport is a popular brand known for its quality collection of backpacks, bags, totes, and accessories. They offer products that fit every lifestyle and every adventure. The team at JanSport also curates a few of their favorites to add to your daily routine, including some essentials and everyday carry items.
For customer service, JanSport provides several contact options. The Customer Service team can be reached at 1-855-818-5966 from Monday to Friday, 8am - 6pm (CT). They also offer a chat service during the same hours. For product returns, there's a dedicated Returns Page on the website. The Warranty Department can be reached at 1-800-426-9227 from Monday to Friday, 8am-4:30pm (CT).
JanSport's website also features a comprehensive FAQ section that covers a wide range of topics, including online ordering, shipping, product information, warranty info, and more. This can be a great resource for finding answers to common questions.
For international customer service and warranty-related questions outside of the U.S. and Canada, it's recommended to contact the regional point of purchase directly. JanSport's Corporate Headquarters is located at 1551 Wewatta St., Denver, CO 80202.
Remember, due to shifting work environments, there may be some delays in contacting the team. They are doing everything possible to provide first-class service, but please note that they are still operating under restrictions to ensure the safety of their associates, customers, and communities. This may result in minor processing delays for your claim. Apologies for any inconvenience. If you have questions, please contact the Customer Service team. They're probably taken care of in the FAQ. If not, and if you really want to talk to someone, contact them, and they'll provide you with all you ever wanted to know (and quite possibly more) about your question. For product returns, please visit the Returns Page or contact customer service. JanSport Customer Service (U.S only) 1-855-818-5966 Hours: Monday-Friday: 8am - 6pm (CT) [email protected] Chat Hours: Monday-Friday: 8am-6pm (CT) Warranty Department (U.S. Only) 1-800-426-9227 JanSport Warranty Service 510 Crystal City Hwy. 83 South / Suite 9 Uvalde, TX 78801 Hours: Monday – Friday: 8am-4:30pm (CT) [email protected] INTERNATIONAL CUSTOMER SERVICE AND WARRANTY (outside of U.S. and Canada) Please contact the regional point of purchase directly for customer service and warranty related questions. JanSport Corporate Headquarters 1551 Wewatta St. Denver, CO 80202 Press Requests [email protected] 1551 Wewatta St. Denver, CO 80202 DONATIONS [email protected] Email Us To help answer any questions you may have about JanSport, fill out your Name, Email Address, and question, then hit "Submit." First and Last Name Email Phone (optional) Order Number (optional) Category Subject Message Wanna Talk? Need help with a warranty claim or JanSport.com order? Contact us by phone, chat, or email. Get contact info for press requests and our corporate headquarters.