Flynax.com is a website that offers a variety of support services for its customers. These services include guidance on the software, help with site and plugin configuration, and directions to files where required changes can be made. Minor changes to the code that take no longer than an hour are also offered. However, changes that take an hour and longer are regarded as customizations and are quoted based on an hourly rate.
Support tools available to customers include the Customer Area, Ticket System, Forum, and Live Chat. The Customer Area is a personal online office where customers can download the latest version of Flynax Software, updates/upgrades, all plugins, templates, language packages, and manuals. The Ticket System is a major support resource where customers can ask pre-sales questions, request customizations, or report issues with the Software. The Forum is an interactive knowledge base that provides detailed descriptions of processes or solutions to both frequent and complex issues. Live Chat is a quick and effective pre-sales tool that allows customers to inquire about Flynax products in a real-time chat session.
Flynax also has a Support Forum where customers can ask any technical questions about any Flynax version. The forum is divided into several categories including General Forum, Technical Forum, and others. Each category has several threads where customers can post their questions or issues and get responses from the Flynax team or other customers.
In addition to these, Flynax provides a SEO Guide which represents basic steps for optimizing Flynax-powered sites to the search engines. This guide might be useful for start-ups and for those who already run a site on Flynax platform.
Please note that support is a paid service provided by Flynax and it is optional. Customers can extend it at any time. Customers with expired support can still download updates, language dumps, templates, and other add-ons depending on their software packages from the Customer Area.
Hope this information helps! If you need more details, feel free to ask.